Coping with growth
Sometimes, sudden growth can be as big a threat to a business as loss of sales. For small to medium organisations, it tests the systems as well as the people, and if these are found wanting, customer service tends to be the first casualty
Too many businesses have been victims of their own success. Their reputation for excellent service can, if processes are not managed effectively, suddenly become a reputation for letting customers down. It is generally accepted that it is better to retain existing customers than to try finding new ones
The irony is that the training process which can help improve motivation and individual productivity is excluded since there just isn't time to train people!
The answer lies in providing additional resources until 'the ship is steadied'. Through Vanilla Interim Solutions we can help you by providing experienced managers on a short term, day to day basis, to help you manage the changes